Scope of Application (Article 1)

1. 1. Accommodation contracts and related agreements (including contracts for day use, hereinafter collectively referred to as "Accommodation" or "Accommodation Contract") entered into between Hotel Metropolitan Kamakura (hereinafter referred to as "the Hotel") and the Guest shall be governed by these Terms and Conditions. Any matters not provided for herein shall be governed by laws and regulations (laws, regulations, or matters based thereon; the same shall apply hereinafter) or generally established customs.
2. 2. If the Hotel enters into a special agreement with the Guest that does not violate laws, regulations, or customs, such special agreement shall take precedence over the provisions of the preceding paragraph, notwithstanding the provisions thereof.

Application for Accommodation Contract (Article 2)

1. 1. A person who intends to apply for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
   1. (1) Name(s) of the Guest(s);
   2. (2) Date(s) of accommodation and estimated time of arrival;
   3. (3) Accommodation charges;
   4. (4) Other matters deemed necessary by the Hotel.
2. 2. If a Guest requests to extend their stay beyond the date specified in Subparagraph (2) of the preceding paragraph during their stay, the Hotel shall process such request as a new application for an Accommodation Contract at the time the request is made.

Establishment of Accommodation Contract, etc. (Article 3)

1. 1. An Accommodation Contract shall be established when the Hotel accepts the application described in the preceding article. However, this shall not apply if the Hotel proves that it did not accept the application.
2. 2. When an Accommodation Contract is established pursuant to the provisions of the preceding paragraph, the Guest shall pay an application deposit specified by the Hotel by the date designated by the Hotel.
3. 3. The application deposit shall first be applied to the final accommodation charges payable by the Guest. In the event that circumstances arise requiring the application of Article 6 or Article 18, it shall be applied first to penalty charges and then to compensation. Any remaining balance shall be refunded at the time of payment of charges pursuant to Article 12.
4. 4. If the application deposit set forth in Paragraph 2 is not paid by the designated date, the Accommodation Contract shall lose its validity. However, this shall apply only if the Hotel notified the Guest of the payment deadline when specifying it.

Special Agreement Waiving Application Deposit (Article 4)

1. 1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special agreement waiving the requirement for an application deposit after the contract has been established.
2. 2. If the Hotel does not request the payment of an application deposit as set forth in Paragraph 2 of the preceding Article, or does not specify a payment deadline when accepting an application for an Accommodation Contract, it shall be treated as having agreed to the special agreement described in the preceding paragraph.

Request for Cooperation with Infection Prevention Measures at the Facility (Article 5)

The Hotel may request cooperation from a person intending to stay pursuant to Article 4-2, Paragraph 1 of the Inns and Hotels Act (Act No. 138 of 1948).

Refusal of Accommodation Contract (Article 6)

The Hotel may refuse to enter into an Accommodation Contract in the following cases. However, this paragraph does not imply that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Inns and Hotels Act.

1. (1) When the application for accommodation does not comply with these Terms and Conditions;
2. (2) When the Hotel is fully booked and no rooms are available;
3. (3) When the person intending to stay is deemed likely to act in violation of laws and regulations, public order, or good morals regarding their stay;
4. (4) When the person intending to stay is deemed to fall under any of the following items (a) through (c):
   1. a. An organized crime group as defined in Article 2, Item 2 of the Act on Prevention of Unreasonable Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as an "Organized Crime Group"), or a member thereof as defined in Article 2, Item 6 of the same Act (hereinafter referred to as an "Organized Crime Group Member");
   2. b. A corporation or other organization whose business activities are controlled by an Organized Crime Group or an Organized Crime Group Member, or an affiliate thereof;
   3. c. A corporation that has an Organized Crime Group Member among its officers.
5. (5) When the person intending to stay conducts themselves in a manner that causes significant annoyance or nuisance to other guests;
6. (6) When the person intending to stay is a patient or person with a specified infectious disease as defined in Article 4-2, Paragraph 1, Item 2 of the Inns and Hotels Act;
7. (7) When the person intending to stay commits violent, threatening, or coercive demands or similar acts against the Hotel or its employees, or requests a burden that exceeds a reasonable scope (excluding cases where the person requests the removal of social barriers pursuant to Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities [Act No. 65 of 2013]);
8. (8) When the person intending to stay repeatedly makes demands specified in Article 5-6 of the Enforcement Regulations of the Inns and Hotels Act as demands that impose an excessive burden on the Hotel and may significantly impede the provision of accommodation services to other guests;
9. (9) When the Hotel is unable to provide accommodation due to natural disasters, facility breakdowns, or other unavoidable circumstances;
10. (10) When the case falls under the provisions of Article 4 of the Ordinance for Enforcement of the Kanagawa Prefectural Inns and Hotels Act.

Explanation of Refusal to Conclude Accommodation Contract (Article 7)

1. The person intending to stay may request an explanation from the Hotel if the Hotel refuses to enter into an Accommodation Contract based on the preceding Article.

Guest's Right to Cancel Contract (Article 8)

1. 1. The Guest may cancel the Accommodation Contract by notifying the Hotel.
2. 2. If the Guest cancels the Accommodation Contract in whole or in part due to reasons attributable to the Guest (except when the Hotel specified a payment deadline for the application deposit pursuant to Article 3, Paragraph 2 and requested payment, and the Guest cancelled before making payment), the Hotel shall collect the penalty fees specified below. However, if the Hotel has agreed to a special agreement pursuant to Article 4, Paragraph 1, this shall apply only if the Hotel informed the Guest of the obligation to pay a penalty fee upon cancellation.

Attached Table 1 Cancellation Charges (Penalty) *Calculated from the date notification of cancellation is received

Individual Guests (Up to 9 Guests)

*This table can be scrolled horizontally.

Group Guests (10 or More Guests)

*This table can be scrolled horizontally.

Note 1. The percentages represent the ratio of the cancellation fee to the contracted accommodation charges.
Note 2. If the number of contracted days is shortened, a cancellation fee for one day (the first day) will be collected regardless of the number of days reduced.
Note 3. If a portion of a group booking is cancelled, a penalty fee will not be charged for up to 10% of the number of guests (rounded up to the nearest whole number) as of 15 days prior to arrival (or the acceptance date if the booking was accepted after that date).

1. 3. If the Guest does not arrive by 8:00 p.m. on the day of stay (or 2 hours after the estimated time of arrival if specified in advance) without contacting the Hotel, the Hotel may treat the Accommodation Contract as having been cancelled by the Guest.

Hotel's Right to Cancel Contract (Article 9)

1. 1. Even if an Accommodation Contract has been established pursuant to Article 3, Paragraph 1, the Hotel may cancel the Accommodation Contract in the following cases:
   1. (1) When the Hotel determines that the Guest falls under any of Article 6, Paragraph 1, Items (3) through (10);
   2. (2) When the Guest acts in violation of the Hotel Use Rules set forth in Article 13, or when the Hotel determines there is a risk of such violation;
   3. (3) In addition to the preceding items, when there is a legitimate reason for cancellation, or when the Hotel determines that a legitimate reason exists.
2. 2. If the Hotel cancels the Accommodation Contract pursuant to the provisions of the preceding paragraph, no charges will be billed for accommodation services that have not yet been provided to the Guest.

Explanation of Cancellation of Accommodation Contract (Article 10)

1. The Guest may request an explanation from the Hotel if the Hotel cancels the Accommodation Contract based on the preceding Article.

Registration of Accommodation (Article 11)

1. 1. On the day of stay, the Guest shall register the following particulars at the Hotel's Front Desk:
1. (1) Guest's name, age, gender, address, and occupation;
2. (2) For foreign nationals who do not have a residence address in Japan, nationality and passport number;
3. (3) Other matters deemed necessary by the Hotel.
2. 2. If the Guest intends to pay the charges set forth in Article 15 using traveler's checks, accommodation vouchers, credit cards, or other methods replacing currency, these shall be presented in advance at the time of registration set forth in the preceding paragraph.

Occupancy Hours of Guest Rooms (Article 12)

1. 1. The Guest may occupy the guest room from 3:00 p.m. to 11:00 a.m. the following day. However, in the case of consecutive stays, the Guest may occupy the room all day, except on the arrival and departure dates. Please note that even at 3:00 p.m. when room usage begins, guests may be asked to wait briefly due to room cleaning or maintenance.
2. 2. Notwithstanding the provisions of the preceding paragraph, if occupancy exceeds the checkout time, the Hotel will charge a prescribed additional fee. The Hotel may accommodate room usage outside the hours specified in the same paragraph upon request, subject to prescribed extension fees. Charges vary depending on the room type and extension duration; please inquire at the Front Desk for details.

Compliance with Use Rules (Article 13)

Guests shall comply with the Hotel Use Rules established by the Hotel and posted within the premises.

Business Hours (Article 14)

1. The business hours of the Hotel's main facilities shall be posted in various locations throughout the Hotel. Please note that business hours may be temporarily changed out of necessity. In such cases, guests will be notified by appropriate means.

Payment of Charges (Article 15)

1. 1. The breakdown of accommodation charges, etc., payable by the Guest is as follows:
   1. ■ Accommodation Charges
      ① Basic Accommodation Charge (Room rate or extension charge)
      ② Service Charge (13% of ①)
   2. ■ Additional Charges
      ③ Additional Food and Beverage Charges
      ④ Service Charge (13% of ③; some items excluded)
   3. ■ Taxes
      ⑤ Consumption Tax
2. 2. Payment of accommodation charges set forth in the preceding paragraph shall be made at the Front Desk at the time of check-in or upon request by the Hotel, using currency (Japanese Yen only) or methods acceptable to the Hotel, such as accommodation vouchers, coupons, or credit cards. Special arrangements may be considered under exceptional circumstances.
3. 3. Accommodation charges will be billed once a room has been made available to the Guest, even if the Guest voluntarily chooses not to stay.

Liability of the Hotel (Article 16)

1. 1. The Hotel shall compensate the Guest for any damages incurred due to the performance or non-performance of the Accommodation Contract and related agreements. However, this shall not apply if the damage is due to reasons not attributable to the Hotel.
2. 2. The Hotel is covered by Hotel Liability Insurance in order to deal with unexpected fires or emergencies.

Handling when Contracted Guest Room Cannot be Provided (Article 17)

1. 1. If the Hotel is unable to provide the contracted room to the Guest, it shall, with the Guest's consent, arrange other accommodation under the same or similar conditions to the extent possible.
2. 2. If the Hotel is unable to arrange alternative accommodation notwithstanding the provisions of the preceding paragraph, it shall pay the Guest a compensation fee equivalent to the penalty fee, which shall be applied to the damage compensation amount. However, if the inability to provide a room is not due to reasons attributable to the Hotel, no compensation fee will be paid.

Handling of Deposited Items, etc. (Article 18)

1. 1. The Hotel shall compensate for loss, damage, or destruction of articles, cash, or valuables deposited by the Guest at the Front Desk, except in cases of force majeure. However, for cash and valuables, if the Guest fails to declare the type and value thereof when requested by the Hotel, compensation shall be limited to a maximum of 150,000 yen.
2. 2. For articles, cash, or valuables brought into the Hotel by the Guest that were not deposited at the Front Desk, the Hotel shall compensate for damage, loss, or destruction only if caused by willful misconduct or negligence on the part of the Hotel. However, compensation shall be limited to a maximum of 150,000 yen.

Custody of Luggage and Belongings of the Guest (Article 19)

1. 1. If a Guest's luggage arrives at the Hotel prior to arrival, the Hotel shall take responsibility for storing it and hand it over at check-in, provided the Hotel agreed to its arrival in advance.
2. 2. If luggage or personal belongings are left behind after check-out, the Hotel shall, as a general rule, wait for an inquiry from the owner and follow their instructions. If no instructions are received, the items will be disposed of after 1 month from discovery (food, beverages, tobacco, magazines, etc., will be disposed of the day after discovery).
3. 3. The Hotel's liability for the custody of luggage or belongings in the cases set forth in the preceding two paragraphs shall be governed by Paragraph 1 of the preceding Article in the case of Paragraph 1, and by Paragraph 2 of the same Article in the case of Paragraph 2.

Liability for Parking (Article 20)

When a Guest uses a parking facility affiliated with the Hotel, the Hotel merely leases the parking space and does not assume responsibility for the management of the vehicle, regardless of whether the vehicle keys are deposited with the Hotel. However, the Hotel shall be liable for compensation if damage is caused through willful misconduct or negligence by the Hotel in managing the parking facility.

Liability of the Guest (Article 21)

If the Hotel suffers damage due to willful misconduct or negligence on the part of the Guest, the Guest shall compensate the Hotel for such damage.

Disclaimer (Article 22)

1. The use of computer communication services from within the Hotel premises shall be undertaken at the user's own responsibility. The Hotel shall assume no liability whatsoever for any damages incurred by the user as a result of service interruptions due to system failures or other reasons during computer communication use. Furthermore, if damage is caused to the Hotel or a third party due to acts deemed inappropriate by the Hotel during computer communication use, the user shall compensate for such damage.

Governing Law (Article 23)

1. Any and all disputes arising in connection with these Terms and Conditions shall be resolved in accordance with Japanese laws and regulations in a Japanese court having jurisdiction over the location of the Hotel.

Governing Language (Article 24)

1. 1. These Terms and Conditions are prepared in Japanese. In the event of any discrepancy or conflict between the Japanese version and any translated version, the Japanese version shall prevail in all respects.

Amendments to Terms and Conditions (Article 25)

1. 1. The Hotel may amend these Terms and Conditions in the following cases by posting the amended content and effective date on its website. Furthermore, when necessary, the Hotel shall inform Guests by other appropriate means.
   1. (1) When the amendments conform to the general interest of Guests;
   2. (2) When the amendments do not contradict the purpose of the transaction under these Terms and Conditions, and are reasonable in light of the necessity of the amendment, the appropriateness of the revised content, and other circumstances regarding the amendment.

Hotel Use Rules

To ensure a safe and comfortable stay for all guests, Hotel Metropolitan Kamakura has established the following Hotel Use Rules pursuant to Article 13 of the Accommodation Terms and Conditions. We kindly ask for your cooperation. If these rules are not observed, the Hotel may cancel the Accommodation Contract or refuse further use of the facility pursuant to Article 9 of the Accommodation Terms and Conditions. Please note that the Hotel shall not be held liable for any accidents resulting from failure to observe these rules.

1. 1. Please do not exceed the designated capacity of your room.
2. 2. Please do not use heating or cooking appliances, or personal irons brought into the guest room.
3. 3. The Hotel is entirely non-smoking. Smoking is permitted only in designated smoking areas. Please refrain from any other actions that may cause a fire hazard.
4. 4. Please do not bring the following items into the lobby or guest rooms:
   1. a. Animals, birds, or pets (excluding assistance dogs, guide dogs, and service dogs);
   2. b. Items generating an excessively foul odor;
   3. c. Explosive, flammable, or volatile substances;
   4. d. Unlawfully possessed firearms, swords, or knives;
   5. e. Any other items deemed inappropriate by the Hotel.
5. 5. Please refrain from gambling, acts that disturb public order or morals, or behavior causing annoyance to other guests within the Hotel.
6. 6. Please do not invite visitors into your guest room.
7. 7. Please refrain from going outside your room wearing nightwear, slippers, or swimwear.
8. 8. Minors are not permitted to stay without the consent of a parent or guardian.
9. 9. Guest rooms and lobby areas may not be used for purposes other than accommodation, such as offices, commercial venues, exhibition spaces, or commercial filming locations.
10. 10. Distributing promotional materials to other guests on Hotel premises is strictly prohibited.
11. 11. Ordering or bringing in food and beverages from outside the Hotel is not permitted.
12. 12. Works of art, antiques, and similar valuable items cannot be accepted for safekeeping.
13. 13. Please do not display or hang items near the windows that impair the external appearance of the Hotel.
14. 14. Please store cash and valuables in the in-room safe provided during your stay. The Hotel assumes no liability for any loss or theft occurring inside guest rooms if these procedures are not followed. In-room safes are available for use only during your stay.
15. 15. Regarding facilities and items within the Hotel:
    1. a. Please do not use them for purposes other than their intended use.
    2. b. Please do not remove them from the Hotel.
    3. c. Please do not relocate, modify, or alter them.
16. 16. Guest rooms shall not be used for any purpose other than accommodation.
17. 17. In the following cases, additional fees will be charged separately from accommodation charges:
    1. a. When damage to or theft of Hotel equipment/fixtures is identified;
    2. b. When special cleaning beyond normal levels is required due to food/drink spills, vomiting, blood, bodily fluids, or soil;
    3. c. When smoking is detected outside designated smoking areas within the Hotel.
18. 18. Even if a "Do Not Disturb" sign is displayed during consecutive stays, Hotel staff will enter the room at least once every 3 days for safety and security inspections.
19. 19. For your safety, please check the emergency evacuation route map posted on the inside of your room door and locate the emergency exits on your floor upon arrival.
20. 20. The Hotel cannot advance payments for purchases, tickets, taxi fares, postage stamps, or shipping fees.
21. 21. Please note that under the Pharmaceutical Affairs Act, the Hotel is prohibited from providing medications to guests.
22. 22. Please note that a facility usage fee will be added when making external calls from guest room telephones.
23. 23. Except in emergencies or unavoidable circumstances, guests are not permitted to enter staff-only areas, emergency stairwells, rooftops, or machinery rooms.
24. 24. In the following cases, use of all Hotel facilities will be terminated immediately:
    1. a. When acts of violence, threats, extortion, or coercion are recognized;
    2. b. When a person is unable to ensure their own safety due to mental/physical distress, medication, or intoxication, or is deemed likely to cause danger, fear, or anxiety to other guests;
    3. c. When loud voices, singing, or noisy behavior disturb others, or when acts violating public order, morals, or gambling occur within the Hotel or guest rooms;
    4. d. When other acts deemed inappropriate by the Hotel are recognized.
       If you notice any suspicious persons or items, please inform the Front Desk immediately.

Environmental Request

Our hotel is actively engaged in environmental initiatives (CO2 reduction efforts). We greatly appreciate your cooperation with the following:

1. ・ Please inform the Front Desk if room cleaning is not required during consecutive stays.
2. ・ Please inform us if there are any room amenities you do not need replaced during stay cleaning.
3. ・ For single-night stays, cleaning service during your stay is not provided.
4. ・ For consecutive stays, room cleaning is provided once per night of stay. (If you have a preferred time, cleaning is conducted between 10:00 a.m. and 2:00 p.m.)