FAQ
Services
- Q.What are the check-in and check-out times?
- A.Check-in is at 3:00 pm and check-out is 11:00 am. (These times may vary depending on your accommodation package.)
- Q.Can you store my luggage before I check-in or after I check-out?
- A.Luggage can be left with the front reception desk prior to check-in or after you check-out.
- Q.Will I be able to check in late at night?
- A.Please notify the hotel if your arrival time will be delayed. While there is no curfew, the hotel front entrance is locked from 23:00 for security purposes. Guests that have already checked in can open the door using their card key. Guests that have not yet checked in will be required to use the intercom to call a member of staff to unlock the doors.
- Q.I want to send my luggage ahead by courier service...
- A."Please send any luggage care of Front Reception.
When sending your luggage, please state clearly the name of the staying guest, the name under which the reservation is made and the date of check-in.
*Please note that the hotel is unable to store cash, valuables, breakables and other items that require temperature/humidity controls.
*Please note that the hotel is unable to receive items sent on cash on delivery terms." - Q.Can I send luggage from the hotel using a courier service.
- A.Luggage can be sent from the front reception desk to only japan. Packaging materials, such as cardboard boxes and plastic covers, etc. are also available. (Charges apply)
- Q.Can I stay at the hotel with a pet.
- A.Unfortunately pets are not permitted to stay at the hotel. ※This does not apply to assistance dogs (guide dogs, service dogs and hearing dogs).
Guest rooms
- Q.Do you have non-smoking and smoking rooms?
- A.All guest rooms in the hotel are non-smoking. There is a smoking area on the 2nd floor (lobby floor) of the hotel. (hotel guests only)
- Q.Do you have any rooms that are adapted for people in wheelchairs?
- A.Yes. The hotel has universal rooms. These rooms have a spacious layout and bathroom that is accessible by wheelchair.
- Q.Can I use the Internet in my room?
- A.The hotel has Wi-Fi connectivity. All guest rooms have free Wi-Fi internet access.
Please note that there is no wired LAN network.
- Q.Are amenities provided in the guest rooms?
- A.Guest rooms provide sleepwear, towels, shampoo, conditioner, body soap, body towels, cotton balls, cotton buds, razors, a hair dryer, hair brush and toothbrushes.
- Q.Are children’s amenities provided in the guest rooms?
- A.The Hotel has sleepwear, toothbrushes and slippers for children.
- Q.Does the hotel provide cots for babies?
- A.Cots are available free of charge. There is only a limited number available. Please inquire in advance.
*Please note the use of cots is restricted to infants up to 12 months old.
- Q.What other items can be provided by the hotel?
- A.The hotel can provide a trouser press, Blu-ray players and ironing boards, etc. free of charge.
Facilities
- Q.Does the hotel have a coin laundry?
- A.There is a coin laundry located on the 2nd floor (lobby floor). (hotel guests only)
- Q.What other facilities are available?
- A.There are vending machines (soft drink & alcoholic beverages), an ice machine and microwave oven on the 2nd floor (lobby floor). (hotel guests only)
- Q.Does the hotel have a restaurant?
- A.There is one restaurant "Café&Meal MUJI" located on the 1st floor.
- Q.Does the hotel have a wedding chapel, banquet halls and conference rooms?
- A.The hotel does not have a wedding chapel, banquet halls or conference rooms.
Reservations & payment
- Q.Is breakfast included in the guest room charge?
- A.That varies depending on your accommodation package. Please inquire when you make your reservation.
- Q.Do you charge a cancellation fee?
- A.A cancellation fee will apply if canceling a reservation the day prior to or on the day of the reservation. (The fee varies depending on your accommodation package.)
・Day before: 100% of the accommodation fee
・Day of reservation: 100% of the accommodation fee
・No show: 100% - Q.Can discounted prices be combined with other discounts?
- A.Unfortunately discounted prices cannot be used in conjunction with other discounts.
- Q.Do you have a children's price?
- A.For each bed in a room, one child under the age of 6 years may sleep with an adult in the same bed free of charge.
- Q.Can I pay by credit card?
- A.The hotel accepts payment by Viewcard, JCB, Visa, UC, DC, American Express, NICOS, and Mastercard, etc.
Hotel membership scheme
- Q.Do you have a hotel membership scheme?
- A.The JR Hotel Group offers a “JR Hotel Members” scheme for hotels in east Japan, Kyushu, Tokai and Okinawa.
There is no registration fee or annual fee.
JR Hotel Members
- Q.I have forgotten my “JR Hotel Members Member Login” password. I have forgotten my password.
- A.Please click on the “Forgotten your password?” link on the “JR Hotel Members Login Page” below. Once you have clicked on the link, enter your registered e-mail address and telephone number and click “Send”. Your password will be sent to your registered e-mail address. Further, guests who have joined at one of our hotels and have not yet used the official hotel reservation website will be required to set up a new password. Please go to “Initial Registration (Member No. Authentication)” found at the bottom of the login page and set up a new password.
JR Hotel Members Login Page
Access
- Q.Can you give me directions from Shin-Yokohama Station?
- A.Take the JR Yokohama Line to Yokohama Station and change to the JR Yokosuka Line. The trip from Shin-Yokohama Station to JR Kamakura Station takes approximately 37 minutes.
- Q.Where is the closest Station?
- A.The hotel is two minute's walk from the East Exit of JR Kamakura Station.
- Q.Can you give me directions from Tokyo Station?
- A.The trip from Tokyo Station to JR Kamakura Station on the JR Yokosuka Line takes approximately 57 minutes.
- Q.Do you have car parking?
- A.Hotel Metropolitan Kamakura has its own hotel parking exclusively for hotel guests (reservations required, 2,000yen/night, Height: 2.1m Width: up to 1.9m). There are a limited number of spaces, so please notify the hotel in advance if arriving by car. Coin parking is available close by in the event no spaces are available.
(Prices vary depending on the parking lot.) Please note that motorcycles cannot be parked in the parking lot.
